Market Research Virtual Interview position -
Part Time Employment Opportunity
Are you looking for a
rewarding career that puts you at the forefront of the technology or customer
experience (CX) industry? Join the biggest customer experience company with 18
offices worldwide. Become part of an innovative organization that’s combining
cutting edge technology with industry-leading research capabilities to create
something new. Enjoy the benefits of a fun, positive, and dynamic work
environment that encourages creativity and rewards results.
About MaritzCX
MaritzCX
started with the simple idea that businesses need more than scores and reports
to meet their customer experience (CX)
challenges in the 21st century – and that idea drove us to combine the deep
expertise of a proven research leader with the speed and innovation of a modern
tech startup. The result is a faster, smarter approach to CX that gives
businesses the power to see, sense, and act on the experiences of every
individual customer – across every touchpoint — live.
With MaritzCX,
businesses constantly discover new insights about their customers. They always
have instant access to the CX information and resources they need to drive
organizational change. They never have to guess about how to earn the loyalty
of customers. That means banks can change policies and operationalize
procedures that help them retain more customers. Car manufacturers can find
better ways to serve their clients at the moment they purchase or repurchase.
And companies around the world can create new value for customers and
accelerate their organic growth
Across the globe our
community of researchers, consultants, trailblazers, data-jugglers, coding
magicians and customer advocates are unified by one common mission: to employ
creativity and technology to empower our clients to win customers for life.
Driven by innovation and led by a world-class leadership team, we are changing
how the world views customer experience. We are endlessly passionate about what
we do, and together we celebrate our outstanding results.
MaritzCX believes
organizations should be able to see, sense and act on the experiences and
desires of every customer, at every touch point, live. The company helps
organizations increase customer retention, conversion and lifetime value by
ingraining customer experience intelligence and action systems into the DNA of
business operations. MaritzCX is the combination of the Allegiance
award-winning CX platform and Maritz Research strategic consulting services.
MaritzCX serves many of the world’s top companies in industries from automotive
to retail and from healthcare to B2B.
AWARDS
- Ranked as a Top 15 finalist in
the 2008 St. Louis Business Journal’s “Best Places to Work”
- Selected for the 2007
InformationWeek 500 List of "Masters of Technology"
- Ranked 26 on the 2008
InformationWeek Elite 100 and Top Innovators 250 Award
- Ranked 305 in the most recent
Forbes listing of the “500 Largest Privately Held Companies”
- Maritz does business with 30 of
the world’s FORTUNE 50 companies
- MaritzCX President and CEO
Carine Clark has been named CEO of the Year by Utah Business magazine.
- TMC, a global, integrated media
company, has named the Allegiance platform as a 2015 CUSTOMER Magazine
Product of the Year Award winner.
FACTS
- MaritzCX has 900+
full-time employees in 19 offices and five global regions.
- MaritzCX serves
500+ clients and one million users in 100 countries speaking 72 languages.
- MaritzCX clients
range from mid-sized to the world’s largest companies.
- The MaritzCX
platform provides flexible, self-service capabilities that allow clients
to create or change reports on their own, and integrates with
Salesforce.com, Adobe, and other popular data systems.
- The MaritzCX
SaaS-based CX software platform delivers a big-data architecture based on
Hadoop and Elastic Search, allowing analysis and management of multiple
survey programs and customer data sets in a single platform.
- The CX platform
includes patented Spotlight® data mining; the first data mining product
specifically created for the CX industry, and offers integrated survey
software, dashboards and reports, case management, and text analytics.
The at home
interviewer conducts consumer research studies by phone. We represent major
corporations in industries like automotive, financial, and telecommunications.
We are an outbound
call center with At-Home interviewers conducting survey questions which are to
be read exactly as they are seen. Customer responses are generally inputted
into the computer using numeric keys or the mouse. For Quality and Training
purposes all calls are recorded.
By using the
employee’s reliable phone with clear reception, the Maritz dialer system
contacts the customers automatically. There is never any long distance or local
charges as a result of doing this position. In order to assure Quality and
Consistency of every survey, Interviewers must follow directions, procedures,
and instructions exactly while also using time effectively. They must have
minimal time off from their schedule.
QUALIFICATION
REQUIREMENTS
- Good basic reading skills
- Clear English ensure customer
understanding
- Explicitly follow verbal and
written instructions
- Friendly and professional in
all situations
- High tolerance for repetitive
tasks
- Self-motivation to achieve
production and quality goals
- Excellent Attendance Equipment
WORK STATION
REQUIREMENTS
- Broadband connection to the
internet – Reliable and high speed
- PC with Microsoft 2000 &
Internet Explorer Version 5.0 or better
- Telephone with clear and
reliable reception
- Active e-mail account
- Secure and private workspace
- Workspace quiet and free of
background noise
- Workspace safe and free of
hazards
OTHER THINGS TO
CONSIDER
- Must maintain client
confidentiality at all times
- Must follow company policies
and procedures at all times
- No caring for anyone while at
work including children, parents, etc.
- Employees must pass the paid
training to be considered an At Home Interviewer.
TRAINING INCLUDES
- Interviewing techniques and procedures, customer sensitivity awareness, and company policies.
- You can choose to attend either 1 eight hour training class or 2 four hour training classes.
- Training is conducted over the phone and at your home computer.
WAGE
- We start at your state/county minimum wage/hr
- Wage increase opportunities: 30 day perfect attendance = $.50 increase.
- Other raises are given at the time of reviews. (2 months, 6 months, 1 year...etc.
Schedules submitted
weekly. You create your own schedule based on the hours required. We require a
minimum of 20 hours per week, maximum 28 hours per week and 6 hours every
weekend. You can split the weekend shift by working 4+ hours on Friday with 3+
hours on Saturday or work the full 6 weekend hours on Saturday. Monday-Friday
you can work between 4-6 hours and on Saturday you can work up to 8 hours. You
can create a new schedule each week or keep it the same.
MONDAY THROUGH FRIDAY:
- The minimum weekday shift is 4
hours.
- The maximum weekday shift is 6
hours.
The earliest start
time is 2pm PT/3pm MT/4pm CT/5pm ET
The latest start time
is 3pm PT/4pm MT/5pm CT/6pm ET
The latest shift lasts
until 8pm PT/9pm MT/10pm CT/11pm ET
SATURDAY: (At least 3 hours are required
each week)
The earliest start
time is 8am PT/9am MT/10am CT/11am ET
The latest start time
is 10am PT/11am MT/12pm CT/1pm ET
SUNDAY: (We do not
have current projects operating on Sundays)
- We do not have available hours on Sunday at this time. Below are the working hours should a project offer Sunday calling in the future.
The earliest start
time is 9am PT/10am MT/11am CT/12pm ET
The latest start time
is 10am PT/11am MT/12pm CT/1pm ET
PERKS & INCENTIVES
- Direct Deposit each Friday
- Monthly incentive programs
based on project performance - gift cards of your choice
- Employee referral program – $50
gift cards of your choice
- Flexible weekly schedules that
you create each week
- No travel – 100% Remote
- This is not a contract
position, you would be an employee of Maritz CX
- Paid time off
"Retain. Grow.
Repeat. For a lifetime."
www.Maritzcx.com
Send Inquiries to: Virtual.SC@maritzCX.com
**Application
Instructions: you may
copy/paste access to the online application: https://maritz.wd1.myworkdayjobs.com/en-US/MaritzCX/job/Virtual/Market-Research-Interviewer---Virtual_R7037-11
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